FAQ - ATM Teller Machine

ATM- FREQUENTLY ASKED QUESTIONS

1. Who gets the surcharge?

The owner of the ATM can get up to 100% of the surcharge in certain case scenarios.

2. Can the surcharge be split?

Yes, the surcharge can be split and deposited into any bank account in the USA.

3. How much is the surcharge?

The average surcharge is $1.50, but can be set at any amount.

4. When do I get my money back?

The vault cash and surcharge are deposited into the account or accounts you request via the Federal Reserve within 24 hours. Funds from Tuesday will be available on Wednesday, Wednesday’s on Thursday, Friday’s, Saturday’s and Sunday’s on Monday, and Monday’s on Tuesday.

5. What happens when a card user does not get enough/any money?

This is extremely rare, but if this does happen, the card user should call their bank. Our toll free phone number is on the ATM surcharge sticker. NEVER give the card user money, you may not get it back!!

6. What happens when my machine does not work?

We have factory trained service technicians in house. Just give us a call on our toll free phone number and we will help you solve most problems over the phone - FREE. If you are not a “do it yourself” type we can arrange for a service technician to come to your location.

7. What are my expenses?

You will need to pay one-time charges for the ATM or your monthly lease payment if you are leasing the machine. You will also have to provide a telephone line for the ATM Teller Machine.

8. Are there additional expenses not covered here?

No. There are no additional statement fees, service charges, or transaction fees.

9. Are these machines used?

No! All of the ATMs we sell are brand new with a full manufacturer’s warranty.